Refund and Returns Policy

Returns & Refunds

Refund and Returns Policy

At destockeuropa.com, operated by Vadims Bedenko (autónomo, NIF/NIE Z5220223-X), you may request a return within 14 calendar days of receiving your order. This policy applies to all countries we ship to. For countries outside the European Union, returns are accepted on request — please contact us first at [email protected].

Condition Of Returned Items

Returned items must be unworn, unwashed, with all tags attached, and in their original packaging. We cannot accept items that have been worn, washed, altered, damaged after delivery, or returned without their tags.

How To Return An Item

Step 1

Write to [email protected] within 14 days of delivery, quoting your order number and the item you wish to return.

Step 2

We reply within two business days with the return instructions and the return address.

Step 3

Pack the item securely and send it back as instructed.

Important

Items sent back without requesting a return first cannot be processed.

Return Shipping

Change of mind

Return shipping costs €25. This amount is deducted from your refund.

Defective, damaged or incorrect item

Return shipping is paid by us. The €25 return fee does not apply.

Outside the EU

Returns from outside the European Union are accepted on request. Any customs charges on the return shipment are payable by the sender unless the item is defective or incorrect.

Cancellations

Before dispatch

You may cancel your order free of charge before it has been dispatched. In this case we refund the full amount.

After dispatch

Once the order has been handed over to the carrier, it is treated as a return. The €25 return shipping fee will be deducted from the refund.

Exchanges

Size or colour exchanges are possible subject to availability. Write to [email protected] within 14 days of delivery with your order number and the size or colour you need. We will confirm availability and send you the instructions. If the requested replacement is no longer available, we will process a refund instead.

Sale And Stock Items

Sale items and stock items may also be returned under the same conditions as other products, provided they are returned within 14 days of delivery and meet the return conditions stated above.

Defective Or Incorrect Items

Please inspect your order on delivery. If an item is defective, damaged or not the one you ordered, write to [email protected] within 7 days of delivery and attach photographs. We will offer a replacement or a full refund, including the original delivery cost where applicable.

Refunds

Once we receive and inspect your return, we will notify you of the result. Approved refunds are issued to the original payment method within 14 days of receiving and checking the returned item. If more than 15 business days have passed since approval and you have not received the refund, please contact us at [email protected].

Legal Guarantee

All items are covered by the 3-year legal guarantee of conformity under Spanish consumer law (Real Decreto Legislativo 1/2007). This policy does not limit your statutory rights.

Return Address

Addressee

Vadims Bedenko

Address

Mar Mediterráneo 2, 03189 La Zenia (Orihuela), Alicante, Spain

Email

[email protected]

Withdrawal Form

You may use the following form if you wish to exercise your right of withdrawal:

To

Vadims Bedenko, Mar Mediterráneo 2, 03189 La Zenia (Orihuela), Alicante, Spain — [email protected]

Statement

I hereby give notice that I withdraw from my contract of sale of the following goods:

Order number

________________________________

Ordered on / received on

________________________________

Name of consumer

________________________________

Address of consumer

________________________________

Signature

________________________________ (only if this form is sent on paper)

Date

________________________________

If you have any questions about returns, exchanges or refunds, please contact us at [email protected].